http://www.adiversworld.com

[DiveCaptDean]

The initial post that i saw was reasonably well stated and i didnt see any verbal bashing..why should it be edited any further..I think we not only have a right to voice our opinion on issues like customer service, but we have an obligation.  I would not like to see a bash session as i feel it is a waste of time..but if a honest opinion is voiced..how can that be wrong...Dive centers are now forced to get out of the old age cellars that some of them used to be and get into the clean white retail world if they want to succeed..I have been in retail my entire life..I learned retail in the 80's when you were expected to provide excellent service..those were the old days..I would be embarrassed to have some of the people working for me that i see out there in the world today and most wouldnt last more than a week..i think customer service is very important as it is what makes a business..especially a small privately owned business..we should do everything we can as a consumer( constructively) to let places know if we appreciate the service they provide....i also feel that it is their obligation to keep up with what services they provide and how their customers feel about it..if that means logging onto a site like mnscuba..then so be it..they have the ability and right to do so

Keep in mind..i know nothing of the facility mentioned and am not speaking of mearly the dive community but customer service in general ....